Terms and Conditions
1. Introduction
These Terms and Conditions (the “Terms”) govern your access to and use of www.yousefafandi.com and any related webpages, online booking tools, contact forms, newsletter forms, franchise inquiry forms, and other online services made available through the website (together, the “Website”).
By accessing or using the Website, making or managing a booking, submitting information through the Website, or otherwise interacting with us online, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website.
For the purposes of these Terms, “Yousef Afandi”, “we”, “us”, and “our” refer to Yousef Afandi LTD, together with its relevant affiliates, branch operators, franchisees, partners, and service providers, as applicable. “You” and “your” refer to any person who accesses or uses the Website.
2. About Yousef Afandi
Yousef Afandi is a premium male grooming and lifestyle brand offering grooming services through physical barbershop locations, including haircuts, shaves, facials, massage, coloring, manicure and pedicure, and related services that may be available from time to time.
Yousef Afandi operates through branches, affiliates, franchisees, and/or partner operators in multiple countries. The Website may provide information about locations, services, booking availability, franchise opportunities, and brand news. Services are provided at physical locations and may vary by country, branch, barber, date, availability, and applicable local requirements.
3. Scope of These Terms
These Terms apply to the Website and to online interactions connected with the Website, including booking requests, contact submissions, newsletter subscriptions, and franchise inquiries.
Additional terms may apply to specific services, promotions, packages, memberships, loyalty programs, gift cards, third-party booking platforms, payment providers, or franchise discussions. If additional terms apply, they will form part of your agreement with us or the relevant operator. If there is a conflict between these Terms and specific written terms provided for a particular service or offer, the specific terms will apply to that service or offer.
These Terms do not constitute a franchise agreement, employment agreement, partnership agreement, investment agreement, or professional advisory agreement.
4. Eligibility and Account/Booking Information
You must be legally able to enter into these Terms under the laws applicable to you. If you use the Website on behalf of another person or organization, you confirm that you have authority to do so.
When submitting a booking, contact form, newsletter form, franchise application, or other online form, you must provide accurate, current, and complete information. You are responsible for ensuring that your contact information is correct so that booking confirmations, updates, responses, or notices can reach you.
You must not impersonate any person, submit false information, or use the Website for fraudulent, misleading, unlawful, or unauthorized purposes.
5. Website Content and Availability
We aim to keep the Website accurate and available, but we do not guarantee that all content will be complete, current, error-free, uninterrupted, or available at all times.
Information on the Website, including service descriptions, branch information, opening hours, availability, prices, offers, franchise information, and visuals, may be updated, corrected, removed, or changed without notice.
Images, descriptions, and service examples on the Website are for general information and illustration only. Actual services, outcomes, pricing, branch interiors, facilities, and availability may vary by location and circumstances.
6. Online Booking and Branch Locator
The Website may allow you to find a branch, select a preferred location, choose a service, select an available time slot, and submit or confirm an appointment booking.
A booking is subject to availability and confirmation. Submitting a booking request does not guarantee that the requested time, barber, branch, or service will be available unless and until the booking is confirmed through the Website, a third-party platform, email, SMS, WhatsApp, phone call, or other approved confirmation method.
You are responsible for reviewing the booking details before confirming, including the branch, date, time, service, estimated duration, and any special notes or requirements.
Where booking services are provided by a third-party platform, such as an external booking marketplace or scheduling provider, your use of that platform may also be governed by that third party’s terms, privacy policy, cancellation rules, payment terms, and technical requirements.
7. Services at Branches
Grooming services are provided at physical Yousef Afandi branches by barbers, technicians, therapists, or other trained personnel, depending on the service requested and the branch selected.
Service availability, duration, pricing, service providers, and results may differ by country, branch, customer needs, consultation, and applicable local rules. We may decline, modify, postpone, or stop a service where we reasonably consider it necessary for health, safety, hygiene, operational, legal, or professional reasons.
Before receiving any service, you should inform the barber or staff member of any allergies, skin sensitivity, medical condition, injury, medication, recent treatment, infection, irritation, or other circumstance that may affect the service or your safety.
Grooming outcomes can vary based on hair type, skin type, previous treatments, customer instructions, product response, and aftercare. We do not guarantee that a service result will match any photograph, reference, or expectation exactly.
8. Prices, Payments, and Taxes
Prices may vary by country, branch, service type, service provider, package, promotion, date, and booking channel. Unless stated otherwise, prices shown online are estimates or current listed prices and may be subject to change before confirmation or payment.
Payment may be required online, through a third-party payment or booking platform, or in person at the branch. You agree to pay all applicable charges, taxes, fees, and any other amounts associated with your booking or purchase.
If an online payment, deposit, or prepayment is required, the booking may not be confirmed until the payment is successfully processed. We are not responsible for delays, errors, declined transactions, bank charges, currency conversion fees, or payment platform issues outside our reasonable control.
Where a branch, franchisee, or third-party platform collects payment, that party may be responsible for issuing receipts, processing refunds, and applying local tax rules.
9. Cancellations, Rescheduling, Late Arrivals, and No-Shows
You may cancel or reschedule an appointment only through the booking channel, branch, or platform through which the appointment was made, unless we tell you otherwise.
Unless a different rule is stated in your booking confirmation or by the relevant branch or platform, cancellations and rescheduling should be made at least [CANCELLATION WINDOW, E.G., 12 OR 24 HOURS] before the appointment time.
If you arrive late, the branch may shorten the service, assign another available service provider, move your appointment, or treat the booking as cancelled, depending on availability and operational needs. If you are more than [LATE ARRIVAL WINDOW, E.G., 10 OR 15 MINUTES] late, your appointment may be released to another customer.
If you do not attend your appointment or cancel late, any deposit, prepayment, package session, offer entitlement, or booking fee may be forfeited or become non-refundable, subject to applicable law and the policy communicated at the time of booking.
If we or the relevant branch need to cancel or reschedule your booking due to staff availability, branch closure, technical issues, safety concerns, force majeure, or other operational reasons, we will make reasonable efforts to offer an alternative appointment or, where applicable, refund any refundable prepayment in accordance with the applicable payment and refund process.
10. Refunds, Packages, Gift Cards, and Promotions
Refunds are handled in accordance with the refund policy shown at the time of purchase, the rules of the relevant branch or platform, and applicable consumer protection laws.
Packages, memberships, prepaid services, vouchers, gift cards, loyalty benefits, and promotional offers may be subject to specific conditions, including expiry dates, eligible branches, blackout dates, service limitations, non-transferability, and refund restrictions.
Promotions cannot be combined with other offers unless expressly stated. We may amend, suspend, or withdraw offers at any time, provided this does not affect rights that have already become legally binding under applicable law.
Any suspected misuse, fraud, resale, duplication, or unauthorized transfer of vouchers, packages, gift cards, or promotions may result in cancellation of the relevant benefit.
11. Customer Conduct
You must treat our staff, barbers, therapists, branch teams, other customers, franchisees, and partners with respect.
We may refuse entry, suspend a service, cancel a booking, or remove a person from a branch where we reasonably believe the person is abusive, threatening, discriminatory, intoxicated, unsafe, unhygienic, disruptive, fraudulent, or otherwise acting in a way that may harm staff, customers, property, the brand, or the customer experience.
You are responsible for any damage you cause to branch property, equipment, tools, furniture, technology, or facilities, subject to applicable law.
12. Minors
The Website is intended for use by adults. If you are under the age of legal majority in your country, you may use the Website only with the involvement and consent of a parent or legal guardian.
Services for minors may be subject to branch policy, local law, parental or guardian consent, and the discretion of the relevant branch. We may request that a parent or guardian be present for services provided to minors.
13. Health, Hygiene, and Safety
We take hygiene and safety seriously, but you also have responsibilities before and during your visit.
You should not attend an appointment if you have a contagious condition, open wound, active infection, severe irritation, or any condition that may create a health or hygiene risk for you, our team, or other customers.
You must inform staff before any service if you have allergies, sensitive skin, recent surgery, skin treatment, medical restrictions, or product sensitivities. We may ask questions or recommend postponement or modification of a service where appropriate.
You agree to follow reasonable branch instructions relating to hygiene, safety, conduct, personal belongings, and use of facilities.
14. Contact Forms, Newsletter, and Communications
The Website may allow you to submit contact requests, feedback, questions, franchise inquiries, newsletter subscriptions, and similar communications.
By submitting a form, you confirm that the information you provide is accurate and that we may use it to respond to you, manage your request, provide updates, send service-related communications, or process your inquiry in accordance with our Privacy Policy.
If you subscribe to newsletters, offers, or marketing communications, you may unsubscribe using the method provided in the relevant communication or by contacting us. Transactional, service, booking, legal, or account-related communications may still be sent where necessary.
15. Franchise and Business Inquiries
The Website may provide information about franchise opportunities and may allow potential partners to submit franchise applications or business inquiries.
All franchise information on the Website is general and non-binding. It does not constitute an offer, acceptance, guarantee, representation of profitability, investment advice, financial advice, legal advice, or a promise that any application will be approved.
Submitting a franchise application or inquiry does not create a franchise relationship, partnership, agency, employment relationship, confidentiality obligation beyond any separately agreed written terms, exclusivity, territory right, or other commercial right.
Any franchise opportunity, if pursued, will be subject to review, due diligence, market assessment, separate written agreements, applicable disclosure requirements, and approval by Yousef Afandi or the relevant rights holder.
16. Intellectual Property
The Website and its content, including the Yousef Afandi name, logos, trademarks, service marks, designs, images, text, graphics, icons, videos, layouts, software, trade dress, brand concepts, and other materials, are owned by or licensed to us and are protected by intellectual property laws.
You may access and use the Website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, scrape, frame, mirror, publicly display, sell, license, exploit, or create derivative works from the Website or any brand materials without our prior written permission.
No right, title, or interest in or to the Website, brand, trademarks, franchise system, business model, or content is transferred to you by your use of the Website.
17. User Submissions and Feedback
If you submit comments, reviews, feedback, suggestions, ideas, images, messages, or other content to us through the Website or related channels, you confirm that you have the right to submit that content and that it does not violate any law or third-party rights.
You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, store, reproduce, adapt, publish, translate, distribute, and display your submissions for purposes connected with operating, improving, promoting, and protecting our business, services, and Website, subject to our Privacy Policy and applicable law.
We may remove or decline to use any submission that we consider unlawful, offensive, misleading, infringing, confidential, inappropriate, or inconsistent with our brand or policies.
You must not use the Website to:
(a) violate any law or regulation;
(b) infringe intellectual property, privacy, or other rights;
(c) upload viruses, malware, or harmful code;
(d) interfere with the Website or its security;
(e) scrape, harvest, or extract data without permission;
(f) attempt to gain unauthorized access to systems, accounts, or booking tools;
(g) submit false, misleading, defamatory, abusive, or unlawful content;
(h) make fraudulent bookings; or
(i) use the Website in a way that could damage Yousef Afandi, its branches, franchisees, staff, customers, systems, or reputation.
We may restrict, suspend, or block access to the Website where we reasonably believe these Terms have been breached or misuse has occurred.
19. Third-Party Websites, Platforms, and Services
The Website may link to or integrate with third-party websites, booking platforms, maps, payment processors, social media platforms, analytics providers, communication tools, and other services.
Third-party services are not controlled by us, and we are not responsible for their content, availability, security, errors, policies, fees, or practices. Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.
Links to third-party websites or platforms are provided for convenience and do not imply endorsement unless expressly stated.
20. Privacy and Cookies
Our collection and use of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.
By using the Website, submitting forms, subscribing to communications, or making bookings, you acknowledge that your personal information may be processed in accordance with those policies and applicable data protection laws.
You should review the Privacy Policy and Cookie Policy before using the Website or submitting personal information.
21. Disclaimers
To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.
We do not warrant that the Website will be uninterrupted, secure, error-free, free of viruses, compatible with your device, or that defects will be corrected. We do not warrant that Website content is always complete, accurate, or current.
Nothing on the Website constitutes medical advice, legal advice, financial advice, investment advice, or franchise advice. You should seek appropriate professional advice where relevant.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Yousef Afandi and its affiliates, branch operators, franchisees, directors, officers, employees, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or loss-of-profit damages arising from or related to your use of the Website, bookings, third-party platforms, or services.
To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to the Website or these Terms will not exceed the amount you paid directly to us for the specific service giving rise to the claim, or [LIABILITY CAP AMOUNT], whichever is lower, unless a higher amount is required by applicable law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, intentional misconduct, gross negligence, death, or personal injury where such exclusion is prohibited.
23. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless Yousef Afandi and its affiliates, branch operators, franchisees, directors, officers, employees, contractors, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or related to:
(a) your breach of these Terms;
(b) your misuse of the Website;
(c) your unlawful, fraudulent, or negligent conduct;
(d) your violation of third-party rights; or
(e) information or content you submit.
24. Suspension, Termination, and Enforcement
We may suspend, restrict, or terminate your access to the Website, cancel bookings, remove content, or take other appropriate action if we reasonably believe that you have breached these Terms, violated applicable law, misused the Website, acted fraudulently, or created a risk to our business, systems, staff, customers, franchisees, or reputation.
Any provisions of these Terms that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.
25. Local Laws and Consumer Rights
Yousef Afandi operates across multiple countries, and services may be provided by different legal entities, branches, franchisees, or partner operators. Local laws, consumer rights, tax rules, health and safety rules, and branch policies may apply depending on your location and the service provided.
Nothing in these Terms is intended to limit any mandatory consumer rights or legal protections that cannot be excluded under applicable law. If any part of these Terms is inconsistent with mandatory local law, the mandatory local law will apply to the extent of the inconsistency.
26. Governing Law and Dispute Resolution
These Terms are governed by the laws of [GOVERNING LAW/JURISDICTION], unless mandatory local law requires otherwise.
Any dispute arising out of or relating to the Website, these Terms, or online interactions with us will be subject to the exclusive jurisdiction of the courts of [COURTS/JURISDICTION], unless mandatory local law gives you the right to bring a claim elsewhere.
Before starting formal proceedings, you agree to contact us and attempt to resolve the issue informally where appropriate.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Website, services, business operations, legal requirements, or policies.
The updated Terms will be posted on the Website with a revised “Last updated” date. Your continued use of the Website after the updated Terms are posted means you accept the updated Terms, unless applicable law requires a different form of notice or consent.
28. Contact Us
If you have any questions about these Terms, please contact us using the contact form available on the Website or through the contact details below:
Yousef Afandi LTD
Amman, Jordan
Email: info@yousefafandi.com
Website: www.yousefafandi.com
Terms and Conditions
1. Introduction
These Terms and Conditions (the “Terms”) govern your access to and use of www.yousefafandi.com and any related webpages, online booking tools, contact forms, newsletter forms, franchise inquiry forms, and other online services made available through the website (together, the “Website”).
By accessing or using the Website, making or managing a booking, submitting information through the Website, or otherwise interacting with us online, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website.
For the purposes of these Terms, “Yousef Afandi”, “we”, “us”, and “our” refer to Yousef Afandi LTD, together with its relevant affiliates, branch operators, franchisees, partners, and service providers, as applicable. “You” and “your” refer to any person who accesses or uses the Website.
2. About Yousef Afandi
Yousef Afandi is a premium male grooming and lifestyle brand offering grooming services through physical barbershop locations, including haircuts, shaves, facials, massage, coloring, manicure and pedicure, and related services that may be available from time to time.
Yousef Afandi operates through branches, affiliates, franchisees, and/or partner operators in multiple countries. The Website may provide information about locations, services, booking availability, franchise opportunities, and brand news. Services are provided at physical locations and may vary by country, branch, barber, date, availability, and applicable local requirements.
3. Scope of These Terms
These Terms apply to the Website and to online interactions connected with the Website, including booking requests, contact submissions, newsletter subscriptions, and franchise inquiries.
Additional terms may apply to specific services, promotions, packages, memberships, loyalty programs, gift cards, third-party booking platforms, payment providers, or franchise discussions. If additional terms apply, they will form part of your agreement with us or the relevant operator. If there is a conflict between these Terms and specific written terms provided for a particular service or offer, the specific terms will apply to that service or offer.
These Terms do not constitute a franchise agreement, employment agreement, partnership agreement, investment agreement, or professional advisory agreement.
4. Eligibility and Account/Booking Information
You must be legally able to enter into these Terms under the laws applicable to you. If you use the Website on behalf of another person or organization, you confirm that you have authority to do so.
When submitting a booking, contact form, newsletter form, franchise application, or other online form, you must provide accurate, current, and complete information. You are responsible for ensuring that your contact information is correct so that booking confirmations, updates, responses, or notices can reach you.
You must not impersonate any person, submit false information, or use the Website for fraudulent, misleading, unlawful, or unauthorized purposes.
5. Website Content and Availability
We aim to keep the Website accurate and available, but we do not guarantee that all content will be complete, current, error-free, uninterrupted, or available at all times.
Information on the Website, including service descriptions, branch information, opening hours, availability, prices, offers, franchise information, and visuals, may be updated, corrected, removed, or changed without notice.
Images, descriptions, and service examples on the Website are for general information and illustration only. Actual services, outcomes, pricing, branch interiors, facilities, and availability may vary by location and circumstances.
6. Online Booking and Branch Locator
The Website may allow you to find a branch, select a preferred location, choose a service, select an available time slot, and submit or confirm an appointment booking.
A booking is subject to availability and confirmation. Submitting a booking request does not guarantee that the requested time, barber, branch, or service will be available unless and until the booking is confirmed through the Website, a third-party platform, email, SMS, WhatsApp, phone call, or other approved confirmation method.
You are responsible for reviewing the booking details before confirming, including the branch, date, time, service, estimated duration, and any special notes or requirements.
Where booking services are provided by a third-party platform, such as an external booking marketplace or scheduling provider, your use of that platform may also be governed by that third party’s terms, privacy policy, cancellation rules, payment terms, and technical requirements.
7. Services at Branches
Grooming services are provided at physical Yousef Afandi branches by barbers, technicians, therapists, or other trained personnel, depending on the service requested and the branch selected.
Service availability, duration, pricing, service providers, and results may differ by country, branch, customer needs, consultation, and applicable local rules. We may decline, modify, postpone, or stop a service where we reasonably consider it necessary for health, safety, hygiene, operational, legal, or professional reasons.
Before receiving any service, you should inform the barber or staff member of any allergies, skin sensitivity, medical condition, injury, medication, recent treatment, infection, irritation, or other circumstance that may affect the service or your safety.
Grooming outcomes can vary based on hair type, skin type, previous treatments, customer instructions, product response, and aftercare. We do not guarantee that a service result will match any photograph, reference, or expectation exactly.
8. Prices, Payments, and Taxes
Prices may vary by country, branch, service type, service provider, package, promotion, date, and booking channel. Unless stated otherwise, prices shown online are estimates or current listed prices and may be subject to change before confirmation or payment.
Payment may be required online, through a third-party payment or booking platform, or in person at the branch. You agree to pay all applicable charges, taxes, fees, and any other amounts associated with your booking or purchase.
If an online payment, deposit, or prepayment is required, the booking may not be confirmed until the payment is successfully processed. We are not responsible for delays, errors, declined transactions, bank charges, currency conversion fees, or payment platform issues outside our reasonable control.
Where a branch, franchisee, or third-party platform collects payment, that party may be responsible for issuing receipts, processing refunds, and applying local tax rules.
9. Cancellations, Rescheduling, Late Arrivals, and No-Shows
You may cancel or reschedule an appointment only through the booking channel, branch, or platform through which the appointment was made, unless we tell you otherwise.
Unless a different rule is stated in your booking confirmation or by the relevant branch or platform, cancellations and rescheduling should be made at least [CANCELLATION WINDOW, E.G., 12 OR 24 HOURS] before the appointment time.
If you arrive late, the branch may shorten the service, assign another available service provider, move your appointment, or treat the booking as cancelled, depending on availability and operational needs. If you are more than [LATE ARRIVAL WINDOW, E.G., 10 OR 15 MINUTES] late, your appointment may be released to another customer.
If you do not attend your appointment or cancel late, any deposit, prepayment, package session, offer entitlement, or booking fee may be forfeited or become non-refundable, subject to applicable law and the policy communicated at the time of booking.
If we or the relevant branch need to cancel or reschedule your booking due to staff availability, branch closure, technical issues, safety concerns, force majeure, or other operational reasons, we will make reasonable efforts to offer an alternative appointment or, where applicable, refund any refundable prepayment in accordance with the applicable payment and refund process.
10. Refunds, Packages, Gift Cards, and Promotions
Refunds are handled in accordance with the refund policy shown at the time of purchase, the rules of the relevant branch or platform, and applicable consumer protection laws.
Packages, memberships, prepaid services, vouchers, gift cards, loyalty benefits, and promotional offers may be subject to specific conditions, including expiry dates, eligible branches, blackout dates, service limitations, non-transferability, and refund restrictions.
Promotions cannot be combined with other offers unless expressly stated. We may amend, suspend, or withdraw offers at any time, provided this does not affect rights that have already become legally binding under applicable law.
Any suspected misuse, fraud, resale, duplication, or unauthorized transfer of vouchers, packages, gift cards, or promotions may result in cancellation of the relevant benefit.
11. Customer Conduct
You must treat our staff, barbers, therapists, branch teams, other customers, franchisees, and partners with respect.
We may refuse entry, suspend a service, cancel a booking, or remove a person from a branch where we reasonably believe the person is abusive, threatening, discriminatory, intoxicated, unsafe, unhygienic, disruptive, fraudulent, or otherwise acting in a way that may harm staff, customers, property, the brand, or the customer experience.
You are responsible for any damage you cause to branch property, equipment, tools, furniture, technology, or facilities, subject to applicable law.
12. Minors
The Website is intended for use by adults. If you are under the age of legal majority in your country, you may use the Website only with the involvement and consent of a parent or legal guardian.
Services for minors may be subject to branch policy, local law, parental or guardian consent, and the discretion of the relevant branch. We may request that a parent or guardian be present for services provided to minors.
13. Health, Hygiene, and Safety
We take hygiene and safety seriously, but you also have responsibilities before and during your visit.
You should not attend an appointment if you have a contagious condition, open wound, active infection, severe irritation, or any condition that may create a health or hygiene risk for you, our team, or other customers.
You must inform staff before any service if you have allergies, sensitive skin, recent surgery, skin treatment, medical restrictions, or product sensitivities. We may ask questions or recommend postponement or modification of a service where appropriate.
You agree to follow reasonable branch instructions relating to hygiene, safety, conduct, personal belongings, and use of facilities.
14. Contact Forms, Newsletter, and Communications
The Website may allow you to submit contact requests, feedback, questions, franchise inquiries, newsletter subscriptions, and similar communications.
By submitting a form, you confirm that the information you provide is accurate and that we may use it to respond to you, manage your request, provide updates, send service-related communications, or process your inquiry in accordance with our Privacy Policy.
If you subscribe to newsletters, offers, or marketing communications, you may unsubscribe using the method provided in the relevant communication or by contacting us. Transactional, service, booking, legal, or account-related communications may still be sent where necessary.
15. Franchise and Business Inquiries
The Website may provide information about franchise opportunities and may allow potential partners to submit franchise applications or business inquiries.
All franchise information on the Website is general and non-binding. It does not constitute an offer, acceptance, guarantee, representation of profitability, investment advice, financial advice, legal advice, or a promise that any application will be approved.
Submitting a franchise application or inquiry does not create a franchise relationship, partnership, agency, employment relationship, confidentiality obligation beyond any separately agreed written terms, exclusivity, territory right, or other commercial right.
Any franchise opportunity, if pursued, will be subject to review, due diligence, market assessment, separate written agreements, applicable disclosure requirements, and approval by Yousef Afandi or the relevant rights holder.
16. Intellectual Property
The Website and its content, including the Yousef Afandi name, logos, trademarks, service marks, designs, images, text, graphics, icons, videos, layouts, software, trade dress, brand concepts, and other materials, are owned by or licensed to us and are protected by intellectual property laws.
You may access and use the Website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, scrape, frame, mirror, publicly display, sell, license, exploit, or create derivative works from the Website or any brand materials without our prior written permission.
No right, title, or interest in or to the Website, brand, trademarks, franchise system, business model, or content is transferred to you by your use of the Website.
17. User Submissions and Feedback
If you submit comments, reviews, feedback, suggestions, ideas, images, messages, or other content to us through the Website or related channels, you confirm that you have the right to submit that content and that it does not violate any law or third-party rights.
You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, store, reproduce, adapt, publish, translate, distribute, and display your submissions for purposes connected with operating, improving, promoting, and protecting our business, services, and Website, subject to our Privacy Policy and applicable law.
We may remove or decline to use any submission that we consider unlawful, offensive, misleading, infringing, confidential, inappropriate, or inconsistent with our brand or policies.
You must not use the Website to:
(a) violate any law or regulation;
(b) infringe intellectual property, privacy, or other rights;
(c) upload viruses, malware, or harmful code;
(d) interfere with the Website or its security;
(e) scrape, harvest, or extract data without permission;
(f) attempt to gain unauthorized access to systems, accounts, or booking tools;
(g) submit false, misleading, defamatory, abusive, or unlawful content;
(h) make fraudulent bookings; or
(i) use the Website in a way that could damage Yousef Afandi, its branches, franchisees, staff, customers, systems, or reputation.
We may restrict, suspend, or block access to the Website where we reasonably believe these Terms have been breached or misuse has occurred.
19. Third-Party Websites, Platforms, and Services
The Website may link to or integrate with third-party websites, booking platforms, maps, payment processors, social media platforms, analytics providers, communication tools, and other services.
Third-party services are not controlled by us, and we are not responsible for their content, availability, security, errors, policies, fees, or practices. Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.
Links to third-party websites or platforms are provided for convenience and do not imply endorsement unless expressly stated.
20. Privacy and Cookies
Our collection and use of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.
By using the Website, submitting forms, subscribing to communications, or making bookings, you acknowledge that your personal information may be processed in accordance with those policies and applicable data protection laws.
You should review the Privacy Policy and Cookie Policy before using the Website or submitting personal information.
21. Disclaimers
To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.
We do not warrant that the Website will be uninterrupted, secure, error-free, free of viruses, compatible with your device, or that defects will be corrected. We do not warrant that Website content is always complete, accurate, or current.
Nothing on the Website constitutes medical advice, legal advice, financial advice, investment advice, or franchise advice. You should seek appropriate professional advice where relevant.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Yousef Afandi and its affiliates, branch operators, franchisees, directors, officers, employees, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or loss-of-profit damages arising from or related to your use of the Website, bookings, third-party platforms, or services.
To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to the Website or these Terms will not exceed the amount you paid directly to us for the specific service giving rise to the claim, or [LIABILITY CAP AMOUNT], whichever is lower, unless a higher amount is required by applicable law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, intentional misconduct, gross negligence, death, or personal injury where such exclusion is prohibited.
23. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless Yousef Afandi and its affiliates, branch operators, franchisees, directors, officers, employees, contractors, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or related to:
(a) your breach of these Terms;
(b) your misuse of the Website;
(c) your unlawful, fraudulent, or negligent conduct;
(d) your violation of third-party rights; or
(e) information or content you submit.
24. Suspension, Termination, and Enforcement
We may suspend, restrict, or terminate your access to the Website, cancel bookings, remove content, or take other appropriate action if we reasonably believe that you have breached these Terms, violated applicable law, misused the Website, acted fraudulently, or created a risk to our business, systems, staff, customers, franchisees, or reputation.
Any provisions of these Terms that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.
25. Local Laws and Consumer Rights
Yousef Afandi operates across multiple countries, and services may be provided by different legal entities, branches, franchisees, or partner operators. Local laws, consumer rights, tax rules, health and safety rules, and branch policies may apply depending on your location and the service provided.
Nothing in these Terms is intended to limit any mandatory consumer rights or legal protections that cannot be excluded under applicable law. If any part of these Terms is inconsistent with mandatory local law, the mandatory local law will apply to the extent of the inconsistency.
26. Governing Law and Dispute Resolution
These Terms are governed by the laws of [GOVERNING LAW/JURISDICTION], unless mandatory local law requires otherwise.
Any dispute arising out of or relating to the Website, these Terms, or online interactions with us will be subject to the exclusive jurisdiction of the courts of [COURTS/JURISDICTION], unless mandatory local law gives you the right to bring a claim elsewhere.
Before starting formal proceedings, you agree to contact us and attempt to resolve the issue informally where appropriate.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Website, services, business operations, legal requirements, or policies.
The updated Terms will be posted on the Website with a revised “Last updated” date. Your continued use of the Website after the updated Terms are posted means you accept the updated Terms, unless applicable law requires a different form of notice or consent.
28. Contact Us
If you have any questions about these Terms, please contact us using the contact form available on the Website or through the contact details below:
Yousef Afandi LTD
Amman, Jordan
Email: info@yousefafandi.com
Website: www.yousefafandi.com
Countries
Saudi Arabia
United Arab Emirates
Egypt
Jordan
Qatar
Azerbaijan
Company
Franchise
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